Returns

In the realm of luxury perfumes, customer satisfaction is paramount. At Paradice Perfume, we prioritize the quality and authenticity of our products to ensure that each fragrance meets the highest standards. This commitment is essential in maintaining the integrity of our offerings and the trust of our clientele.

Due to the nature of perfume products, we have established a policy that does not allow for returns or refunds on purchased items. This policy is in place to uphold hygiene standards and to ensure that every customer receives a product that is untouched and in pristine condition. It is a common practice within the fragrance industry, as the olfactory experience is highly personal and subjective.

In the unlikely event that a customer receives a damaged or incorrect product, we encourage prompt communication. Customers are advised to contact our support team within 48 hours of delivery. This timeframe is critical for us to address any issues effectively and maintain our quality assurance protocols.

To facilitate a smooth resolution process, customers should provide specific details when reporting an issue. This includes the order number and photographic evidence of the received product and its packaging. Such documentation is vital for our team to assess the situation accurately and to provide the necessary assistance.

Our dedication to hygiene and quality assurance is unwavering. We appreciate our customers' understanding and support as we navigate the complexities of the luxury fragrance market. By adhering to these policies, we can ensure that every product delivered is of the highest quality and meets the expectations of our discerning clientele.